Thnks will send 3 reminder emails to recipients of unredeemed gifts, 1 day, 5 days and 29 days after the gift has been sent. In the unlikely event that your gift remains unopened after 30 days, you will be refunded for the gift. 

Our gift template and reminder emails are optimized for deliverability to avoid spam filters. However, if your gift has remained unopened and you are looking to have your gift resent, you can go into My Gifts > Sent, select the gift you would like to resend, and hit "Copy Gift Link". From there you can send a link to your gift directly to your recipient via email, SMS, LinkedIn or however else you may want! 

Alternatively, we can always send another reminder to your recipient on your behalf whenever you want, so please don't hesitate to get in touch with us.

Can't find your answer? Start a live chat or email support@thnks.com.

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