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Suspicious Activity

What should you do if there is suspicious activity on your account?

Thnks Support avatar
Written by Thnks Support
Updated over a year ago

  • Immediately reset your Thnks account password. It is recommended that individuals use a unique, complex password that is not associated with any of your other online accounts. This password should be one that is unique to your Thnks account

    • Go to your Profile (your initials in the top right corner after logging in)

    • Select Change Password

  • Remove any stored payment methods (e.g. credit or debit cards) from your Thnks account

    • Go to your Profile (your initials in the top right corner after logging in)

    • Scroll down to your Payment Method and select Edit/Delete

  • Contact our Support team at Support@thnks.com or start a live chat using the chat logo in the bottom right corner of your screen

  • Unauthorized activity is typically caused when your password is being re-used on another site that had a breach. It might be worth checking this site: https://monitor.firefox.com/ to see where your email may have been involved in a breach and to make sure you are not re-using any passwords from a breached site

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